Refund Policy

This policy governs refund requests related to paid subscription payments on Karyaku.space (the “Service”).

Payments are processed through designated partners (for example manual bank transfer, Lynk.id, or iPaymu). Payment partners’ policies may also apply for specific channels.

A refund may be considered when payment is successfully recorded but the Service cannot be activated due to a technical error on our side, or when there is a proven duplicate transaction for the same subscription period.

Refunds are generally not granted for: change of mind after a plan is active; dissatisfaction with content/templates already available for use; a subscription period that has been partly or fully used; or the User’s violation of the Terms & Conditions.

For term-based subscription plans (monthly/annual), requests should preferably be submitted within 7 (seven) calendar days of the successful payment date, unless we state otherwise in writing.

Submit a request through the Help feature in the application (app.karyaku.space) or email karyaku.space@gmail.com.

Include: your Karyaku account email, payment reference number (e.g. IPAY-… / Lynk code / transfer code), amount, payment date, and a brief reason.

We may request proof of transfer or payment notification evidence from the gateway partner.

Our team reviews data completeness and plan activation status. Decisions are communicated via email or a support ticket.

If approved, the refund is returned to the original payment method where possible (sender account / gateway channel). Credit timing follows the bank or payment partner (typically 3–14 business days).

Gateway administration fees (if any and not refundable by the partner) may be deducted from the refund amount.

Checkout that is still awaiting payment can be cancelled from the Subscription page (app.karyaku.space/billing). This cancellation is not a refund because funds have not been received.

We may update this policy. The latest version is always published on this page. For questions, contact the official details on the Contact page.